Refund & Return Policy
Refund & Return Policy
Effective Date update: [17/12/2024]
Thank you for shopping with us at friendlypets! We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help. Please read our refund and return policy below.
1. Returns within 30 Days
We offer a 30-day return window on most products. If you are not completely satisfied with your purchase, you may return it within 90 days of the delivery date for a full refund or exchange.
To be eligible for a return, your item must:
- Be unused, in the original condition, and in the original packaging.
- Have proof of purchase (receipt, order confirmation, or order number).
How to initiate a return:
- Contact our Customer Service team at [friendlypets@support.com].
- Provide your order number and details about the item you wish to return.
- Our team will send you instructions on how to return the item.
Once we receive the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please note, shipping fees are non-refundable.
2. Damaged or Defective Products
We take great care in packaging and shipping your order. However, if your product is damaged or defective upon arrival, we want to make it right.
How to return a damaged or defective product:
- Contact us within 7 days of receiving your order at support@friendlypets.shop.
- Provide your order number and clear photos of the damaged or defective product (this will help us process your request more quickly).
- We will assist you in returning the item and offer either a replacement or a full refund, depending on your preference.
Important: If your item was damaged during shipping, please keep the original packaging and all contents, as we may need it for inspection by the carrier.
3. Non-Returnable Items
Certain items are non-returnable for hygiene, safety, or legal reasons. These include:
If you are unsure whether an item is returnable, please contact us before making a purchase.
4. Refund Process
Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.
5. Exchange Policy
If you would prefer to exchange an item for another size, color, or product, please contact us within 30 days of purchase. If the exchange is for a more expensive item, you may be required to pay the difference.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the product is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Contact Us
If you have any questions or concerns about our Refund & Return Policy, please reach out to us at:
friendlypets@support.com
By shopping with us, you agree to the terms outlined in this policy. We are here to help and will do our best to ensure your experience with friendlypets.shop is a positive one!